Resources · Blog
Ideas on knowledge, AI and growing smarter.
Practical thinking for businesses of 10 to 200 people. No hype, no jargon, and nothing we haven't seen work.
The knowledge tax: what “just ask someone” is really costing you
Every quick question is a withdrawal from somebody else's day. Here's what that adds up to when nobody can say where the answer actually lives.
Read the post AI skillsGarbage in, garbage out: the real cost of prompting AI badly
A vague prompt doesn't just produce a mediocre answer. It produces a rewrite, a second rewrite, and half an hour you didn't plan on losing.
Read the post RiskWhat happens if your best person quits tomorrow?
Most businesses have one person who could take a lot of know-how out the door with them. How to find out if that's you, before it happens.
Read the post AutomationYou can't automate what only lives in someone's head
You can't automate a process that lives in someone's head. The order of operations that makes automation actually hold up.
Read the post AI adoptionBringing your team on the AI journey starts with trust, not tools
Handing everyone an AI licence doesn't create an AI-ready team. What actually moves the needle looks like change management, not a rollout.
Read the post OnboardingFaster onboarding starts with fewer questions
What changes when a new starter can find the answer themselves, and how to build the path they follow.
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